SOOO I drive a 2012 Mini Cooper. Being a young woman, I am not well versed in cars or how exactly to take care of them. My dad tries to help, but he really just tries to remind me to take it in. I have always gone to different places this past year of living in LA, really just spot oil checking & tire air-ups. This time, however, my dad suggested I go get a diagnostic check up. He also suggested that I take it to the Mini Dealership in North Hollywood, because they would have the foreign parts needed to replace it & would overall know the car better. So today I took my car over to the mini dealership without an appointment, which I didn't think was a huge deal. I just wanted a check up! I was rudely told by the employees there that they could maybe get me in "in a few weeks," and the Yelp reviews for the dealership expressed similar experiences. SO I left. I brought my car to the shell station at Hollywood & Verdugo, now the home of Verdugo Tire. I was a little upset after my experience at the Mini Dealership, but Shant immediately turned my day around. I can't even tell you the incredible service I received. I left my car with Shant, and he called me an hour later with the full rundown of things he thought could use a tune up. He explained each thing he was planning to do as well as pricing and made sure I understood and agreed. In two hours he called me again (he was SO kind during both conversations!) and told me my car was ready. When I came back to the shop to get my car, Shant showed me each part he replaced. EACH ONE. My old spark plugs, my air filter, my windshield wipers... And explained what he replaced it with, which was the exact same brand as I had had before. Even though it was clear I'm not super educated on mechanics, he took the time to explain why everything he repaired needed to be. The pricing was very fair! He was awesome. He replaced the sticker in the top of my windshield that tells me when to come back with one that is MUCH easier to read. He was so kind and patient and it was really just the best experience ever. I will be coming here from now on. Thank you, Shant!